Gain Enterprise-Wide Visibility

Safety and security of all guests and employees is a top priority for any hotel. The security team and management must stay informed and report immediately on security or safety-related incidents as they happen on the properties.

With the the iTrak® enterprise web-hosted platform properties can track and manage security and operation information to acheive:

  • Accelerated incident and accident reporting & follow-up processes  
  • Successfully achieved effective and efficient communication
  • Ensure accountability and authority
  • Unified structured reporting process 
  • Saving time and reducing costs by integrating the Claims systems with the incident report.
  • Speed up the investigation and follow-up processes.




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  • iTrak Incident Reporting module enables operators to log incidents and track the status from initiation to completion
  • Each incident can be “passed on” to the security manager or supervisor to be reviewed
  • Pictures, media files and scanned documents can attached to each individual incident for additional information
  • Related Subject, personnel and contact profiles can be simply attached to incidents
  • iDispatch provides “real time” views of all dispatched calls and location and availability of Hilton guards and officers
  • iDispatch provides time tracking and clearance of dispatched Hilton guards and officers
  • Incidents can be simply escalated from the Dispatch to an Incident with a single “Click”
  • The iTrak Lost & Found module provides a complete integrated organized solution for maintaining lost reports and matching them against found item databases
  • Presents a visual colour coded view of outstanding found items as well as the ability to view previously disposed or returned items and all relevant details
  • Manage found item inventory through ready identification of unreturned items that have a selected hold until date
  • Manage and track item disposition
  • Complete reporting capabilities on dispatched calls, incident reports, lost and found items etc.
  • Extensive reporting statistics and metrics to become proactive versus reactive.
  • Integration to third-party claims management system 

Learn more about how iView Systems Software helps you track, extract and identify key data intelligence to drive strategic and tactical business decisions.

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