Standardized report generation and incident analysis
With a wide variety of dispersed locations and assets, utility companies need cohesive scalable reporting to document and manage their business. Utility companies cannot afford costly network outages and disruption of services and must protect transmission, distribution and availability of their physical infrastructure. Although securing infrastructure continues to be a focus for utilities, operational safety is always a critical part of daily operation.
Areas that need comprehensive management reporting and analysis for both security and safety may include:
- Security Operations Centres
- Security Management Controls
- Personnel and Training
- Electronic Security
- Physical Security
- Systems Security Management
- Incident Reporting and Response Planning
- Recovery Plans
Given the regulated requirements of the utility environment, standardized report generation and incident analysis is required in order to manage compliance requirements for the Critical Infrastructure Protection (CIP) of utilities. The various compliance requirements of security and safety span multiple groups and require concise, detailed and standardized reporting for agencies such as the North American Electric Reliability Corporation (NERC), which has the authority to augment and enforce the standards as well as the ability to penalize.
Based on the diversity, type of incidents and compliance requirements of the utility environment, managing best practices for operation, management, personnel, training security incident response and planning is critical to the industry.