CASE STUDIES

TESTIMONIALS

Sandia

At the foothills of the majestic Sandia Mountains, sits a resort close to the heavens and far from commonplace. Featuring electrifying casino action with Las Vegas style table games and slot machines, an 18-hole golf course designed by Scott Miller, a state of the art spa and fitness facility, a lavish buffet, steakhouse and a fine dining rooftop restaurant featuring the most spectacular view of the Land of Enchantment.

The Sandia Casino features 110,000 square feet of gaming action including high stakes blackjack, craps, roulette, and the most popular games with over 1,700 slot and video poker machines. 50,000 square feet of meeting space accompany their 228 rooms and suites that provide a spectacular view of the Sandia Mountains, Rio Grande River Valley and the greater Albuquerque area. With the sheer size of Sandia’s Resort and Casino, managing and monitoring all property activity was a daunting task.

Sandia approached iView Systems to help them conquer their security and surveillance reporting needs. They required an incident reporting and risk management system that would allow them to document all daily activity and incidents including the ability to attach pictures and video to individual reports. Additionally they required the capability to track all personnel, and vehicles, while giving Sandia the option to also manage such details as lost and found items, the ability to run dealer game audits, document player disputes and provide player analysis by surveillance.

After analyzing the multitude of tasks that Sandia faced, iView Systems, installed the iTrak Incident Reporting and Risk Management System accompanied by the Gaming, Lost and Found, Vehicle Accident Reporting, Personnel Importer Modules and iGNet (Intelligent Gaming Network). iGNet provides the ability to quickly and securely transfer security and surveillance subject related information to specified subscribers on the gaming network. This sharing of information reduces the potential losses and issues associated with advantage team play, shoplifting, fraud and other undesirables. In the end Sandia wanted to guarantee a fun and safe environment, where their patrons could escape into a tranquil resort and enjoy all the property has to offer.

By deploying the fully integrated iTrak Incident Reporting and Risk Management Platform and iGNet, they are now well equipped to document, share and manage all of their security and surveillance information between all necessary departments, putting them amongst the elite casino resorts in deploying innovative technology in North America.

Products Installed in Sandia Resort and Casino:

Obstacle:
Being able to maintain and track a large and diverse amount of incidents, audits and activities at a large scale gaming and resort property

Solution:
Implemented a modular Risk Management system that has all of the required functionality that Sandia needs to efficiently and effectively run the property

What our Client's have to say about our Solutions:
"iTrak has enabled the Surveillance Department to have a seamless transition from a paper-based incident tracking and reporting system to one that is completely automated. The multiple applications enable us to share, communicate and retrieve information from across several departments. iView Systems was able to incorporate all our needs into one complete package and their assistance before, during and after the installation has been incredibly helpful."

Pueblo of Sandia, Public Relations Director