iGap

Intelligent Gaming Analysis Platform

Problem gambling is commonly recognized as the largest risk management issue faced by the gaming industry. The iGap (Intelligent Gaming Analysis Platform) delivers a complete solution to capture and analyse data relevant to problem gambling behaviour. The information collected is analysed to identify and classify player risk. The iGap platform is used as part of a complete program to ensure that Casino operators are meeting a minimum duty of care for their patrons and casino operations.

iGap uses the iGMind (Intelligent Gaming Measurement Index) algorithm to analyse and generate risk indexes for player gambling behaviour. iGMind powers the iGap by performing in depth analysis on slot play in the gaming environment. iGap is available as a standalone system or can be directly interfaced into the proven iTrak Incident Reporting & Risk Management platform, providing additional incident and subject information.

iGap Screenshots

Flexible

Based on player club card data from multiple casino management systems
Automated tools for casino management system data import and access
Maintains existing iTrak security and drop downs
Integrates seamlessly into the iTrak environment

Cost Efficient

Client/server architecture provides a single centralized database for multiple properties
Upgrade module for iTrak platform

Duty of Care

Creates a complete responsible gaming environment for patrons and employees
Identifies high risk patrons and normalizes interactions with them as part of good customer service
Financial Sustainability
Introduces a preventative based approach to problem gambling
Raises the bar for Duty of Care
Allows integration of existing casino policies and procedures
Demonstrates that the casino is providing all reasonable effort to provide responsible gaming environment

Algorithm

Based on a proven model of behavioural predictors rather than on an empowerment model
Evidence-based, simple, effective, stable, highly predictive, analysis
Detailed trend analysis and risk indexes

The iView suite of identification tools and tracking platforms raises the bar for Self Exclusion programs and enables operators to manage risk in a cost effective manner. It delivers a comprehensive self exclusion management and enforcement solution.

The program offers a cohesive suite of products and services that enable the introduction of a preventative based environment, encompassing the following tools:

Self Exclusion Management - iTrak - Incident Reporting and Risk Management
Facial Recognition – iGWatch - Facial Recognition Software
License Plate Recognition - iLPR - Intelligent License Plate Recognition
Player Risk Analysis (Player Club Card Slot Data) – iGap - Intelligent Gaming Analysis Platform

Casino operators and staff need to address problem gambling for a variety of reasons including both moral and business based. These include: