Problem gambling is commonly recognized as the largest risk management issue faced by the gaming industry. The iGap (Intelligent Gaming Analysis Platform) delivers a complete solution to capture and analyse data relevant to problem gambling behaviour. The information collected is analysed to identify and classify player risk. The iGap platform is used as part of a complete program to ensure that Casino operators are meeting a minimum duty of care for their patrons and casino operations.

iGap uses the iGMind (Intelligent Gaming Measurement Index) algorithm to analyse and generate risk indexes for player gambling behaviour. iGMind powers the iGap by performing in depth analysis on slot play in the gaming environment. iGap is available as a standalone system or can be directly interfaced into the proven iTrak Incident Reporting & Risk Management platform, providing additional incident and subject information.

The iView suite of identification tools and tracking platforms raises the bar for Self Exclusion programs and enables operators to manage risk in a cost effective manner. It delivers a comprehensive self exclusion management and enforcement solution.

The program offers a cohesive suite of products and services that enable the introduction of a preventative based environment, encompassing the following tools:

• Self Exclusion Management - iTrak - Incident Reporting and Risk Management
• Facial Recognition – iGWatch - Facial Recognition Software
• License Plate Recognition - iLPR - Intelligent License Plate Recognition
• Player Risk Analysis (Player Club Card Slot Data) – iGap - Intelligent Gaming Analysis Platform

Casino operators and staff need to address problem gambling for a variety of reasons including both moral and business based. These include:

• Social Responsibility
• Risk Management
• Insurance Concerns
• Law Suits and Out of Court Settlements
• Duty of Care
• Targeted Marketing Campaigns