Client Licensing
Unable to connect to the database, please contact the local systems administrator.
The numbers I see for incidents/daily logs/work orders all seem out of order.
I can’t see some data that I entered.
What resolutions do you recommend for scanning of images and text?
Changing Sub Location Drop Downs
Error's occur after iTrak Server IP change
Point Clients to a new server
MSDE installation issue.
SP3 fails to install for MSDE.
Training/Live Version
My 'Set Current Filter as Default' option is disabled.
Two iTrak Installations on the same machine
Daily Log or Incident number can not be created error
The property drop down is blank on the iTrak login
I received an error but the details were blank.
Unattended installation
I receive an error about statistics during a software upgrade. What am I doing wrong?
When installing using the MSI package I receive an error that the InstallScript engine is missing.
Question: Client Licensing
I get a ‘Client Licensing Error’ when I run my client.
Solution:
The most common cause of this problem is that the database service on the server is not running. To fix this:
- Log into the server machine as administrator.
- Launch the Control Panel.
- Launch the Administrative Tools.
- Launch the Services Tool.
- Locate the service named ‘iGDataDBService’ in the list of registered services.
- Highlight and re-start it.
Question: Unable to connect to the database, please contact the local systems administrator.
I have installed iTrak, when I try to run the application it says "Unable to connect to the database, please contact the local systems administrator". How do I fix this?
Solution:
This normally occurs when you have installed Microsoft's SQL Server in "Windows Mode" and not in "Mixed Mode". You can change this by opening up SQL Enterprise manager and expanding the trees until you see the name of your SQL server instance (usually '(local) (Windows NT)'). Right click on this instance and go to properties. In the properties window click on the security tab, under here you will see Authentication, set it to "SQL Server and Windows" and click OK.
Question: The numbers I see for incidents/daily logs/work orders all seem out of order.
The numbers I see for incidents/daily logs/work orders all seem out of order. How do I get them ordered?
Solution:
The iTrak® system uses easy-to-use windows conventions to sort the data that you see. Simply click on any of the column headings, and the data will be sorted as you need.
Question: I can’t see some data that I entered.
I can’t see some data that I entered. I did a quick search and I couldn’t find it, but I know its there, what can I do?
Solution:
Try doing an advanced search. If you still cannot see the data, it may have been made exclusive to someone else. Speak to your supervisor. If you have the rights to see the data, but cannot see it, even after a thorough search, and you are sure it has not been deleted, please call our tech support line and a representative will help you with your problems.
Question: What resolutions do you recommend for scanning of images and text?
What resolutions do you recommend for scanning of images and text?
Solution:
Photos: Resolution of 100 DPI, Quality 75% or less
Scanned Documents: Resolution of 150 DPI, Quality of 75% or more.
Question: Changing Sub Location Drop Downs
The problem is that I need to change several Sub Location dropdowns and they are not sure what sub locations belong to which property.
Solution:
1) Temporarily Rename the Location for which you want to edit Sub Locations - Ex. "Floor" -> "Floor (Property Name)"
2) Go to Sublocation and sort the grid by Parent (It is then easy to see all Sublocations for "Floor (Property Name)")
3) Hide the unwanted SubLocations
4) Rename the Location back - Ex. "Floor (Property Name)" -> "Floor"
5) Add any new Sublocations from the Parent Location or use the Daily Log module
Question: Error's occur after iTrak Server IP change
The IP address of the iTrak Application Server was changed and now error's are occuring on the client machines.
Solution:
After an IP change the application server will need to be rebooted.
Question: Point Clients to a new server
I have changed my iTrak application and SQL servers and now need to repoint the clients to the new servers.
Solution:
To do this simply navigate to the following directory, C:\Program Files\iViewSystems\iTrak Product\Setup and run the iTrakSetup.exe. This will walk you through the database login wizard which will allow you to change the servers.
Question: MSDE installation issue.
I am trying to install Microsoft's MSDE for my iTrak Lite/Standalone and it will not install?
Solution:
This is a known issue for MSDE that it will not install on some machines. For some possible fixes please see the following Microsoft article http://support.microsoft.com/default.aspx?scid=kb;en-us;Q325680
Question: SP3 fails to install for MSDE.
I have installed Microsoft's MSDE and it will not install sqldesksp3.exe with the following error "The SQL Instance name is invalid"?
Solution:
This is a known issue for MSDE, the work around is to navigate to the sql2ksp3\MSDE folder and open the setup.ini file. Edit the file as follows: [Options]
instancename=<your_machine_name>
sapwd=<any_password>
Save the file and then run the setup.exe located in the same folder.
Question: Training/Live Version
Hi
Is it possible to have the iTrak training version and iTrak live version be installed on the same computer?
Solution:
Yes, it is possible to have 2 clients (1 training, 1 production) on the same machine. Simply follow the steps below:
1) Navigate to C:\Program Files\iViewSystems
2) Make a copy of the "iTrak Product" directory in the same folder and call it "iTrak Product Training"
3) Go into the "Setup" folder in the "iTrak Product Training" and run "iTrakSetup.exe"
4) Enter the server information for the training server
5) Go into the "iTrak Product Training" folder and right click on "iTrak.exe" (Application) and create a shortcut on your desktop, then rename this shortcut to "iTrak Training"
If you require assistance to perform this simply contact our support department.
[--- UPDATED: 6/30/2005 10:24:12 AM BY: iView Systems Support ---]
Question: My 'Set Current Filter as Default' option is disabled.
After performing an advanced search, when I try to 'Set Current Filter as Default', the option is disabled. Can I not set custom filters as the default?
Solution:
Yes, you can set custom filters as the default. However, you must first add the filter as a favourite. This can be done by clicking on the Filter dropdown button and selecting the 'Add Favourite...' option. You will then be prompted to give your custom filter a name. Once this has been done, make sure the new favourite is selected and you should then be able to set the current filter as default.
Question: Two iTrak Installations on the same machine
I am trying to setup a training system on a local machine, but the machine already has an iTrak installation on it that points to the production server and there is now way to choose a new installation directory during the install.
Solution:
In order to resolve this please follow the steps below:
1) Install MSDE and then service pack 3a on the local machine (this will store the databases), also remember that this needs to be installed in Mixed mode (if you are unsure please download the version from our website as it is set to install in mixed mode).
2) Uninstall iTrak and reinstall as a Server/Standalone, when prompted for the SQL server name enter it so that it reads the local machine name and test the connection
3) Make a copy of the C:\Program Files\iViewSystems\iTrak Product directory and call it 'iTrak Product Production' (leave this new directory in the C:\Program Files\iViewSystems)
4) Make a shortcut to the desktop of "All Users" of the iTrak.exe from the new C:\Program Files\iViewSystems\iTrak Product Production directory and rename it to "iTrak Production"
5) In the C:\Program Files\iViewSystems\iTrak Product Production directory right click on the iXData.xml file and choose edit
6) Overwrite the following value <element name="InstallType" value="Server" /> to <element name="InstallType" value="Client" />
7) In the C:\Program Files\iViewSystems\iTrak Product Production\Setup directory run the iTrakSetup.exe and change server names accordingly (For this step you will need the iTrak Credentials that belong to the production server).
Question: Daily Log or Incident number can not be created error
When trying to create a daily log or incident file I recieve an error stating that it could not create the log or incident number.
Solution:
The auto-numbers are created by the iTrak Server Service, to resolve this issue please check the following:
1) The iTrak Server service is running
2) The client machine is pointed to the correct application server and database server (use the iTrakSetup.exe application in C:\Program Files\iViewSystems\iTrak Product\Setup)
3) Confirm that the server and client are both on the same version by logging into iTrak and clicking on 'Help' menu and selecting 'About'
Question: The property drop down is blank on the iTrak login
When I try to login to iTrak and the login screen appears I receive an error when I click ok. Also, there are no properties being displayed in the property drop down.
Solution:
This is usually due to the fact that the machine can not connect to the sql server. Confirm that the SQL server is running. Run the iTrakSetup.exe in C:\Program Files\iViewSystems\iTrak Product\Setup and confirm that the SQL server, iGData User and password are all corrrect and test the connection.
Question: I received an error but the details were blank.
An error message appeared but when I clicked on the Details button, the whole details section was blank.
Solution:
This is due to your user account not having registry permissions on your computer. However, the details of the error are still logged in the iTrak log file. This file can be found at the following location:
"C:\Program Files\iViewSystems\iTrak Product\iTrak.exe.log.xml"
Question: Unattended installation
Hello:
Is there a way to unattend the entire setup of iTrak, including the database connection section?
Thanks,
George
Solution:
Hi George,
Unfortunately, there is no way to roll out an unattended installation of the iTrak system however we have simplified the upgrade process with the addition of automatic client updates. As of iTrak version 4.3 we also rebuilt the client setup application so users now only need the name of the iTrak application server to connect to the server.
We will be working towards adding unattended installation ability in future releases.
If you have any other questions or concerns please do not hesitate to contact us.
[--- UPDATED: 5/4/2006 4:49:58 PM BY: Nick Hewitt ---]
Question: I receive an error about statistics during a software upgrade. What am I doing wrong?
When I upgraded my iTrak server I received one of the following error messages during the database upgrade process:
The statistics 'MasterReportName' is dependent on column 'MasterReportName'.
or
if exists (select * from syscolumns where id = OBJECT_ID('[dbo].[iTrakCrystalReports]') and name = 'MasterReportName')
ALTER TABLE [dbo].[iTrakCrystalReports] drop column MasterReportName Error
Solution:
[--- UPDATED: 11/21/2006 3:41:51 PM BY: Nick Hewitt ---]
This can happen if the user has ever issued the SQL Server system stored procedure sp_createstats.
The solution to the problem is to retrieve the backup of the database that was made just before attempting the upgrade, deleting all SQL Server statistics in that database, and then running the upgrade again.
Please contact your database administrator to resolve this issue.
Question: When installing using the MSI package I receive an error that the InstallScript engine is missing.
When I try to install iTrak using the .msi installation package I receive the following error message:
"1: The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance."
Solution:
Please confirm that you have Windows Installer version 2.0 or higher installed on your computer. You can check this in Control Panel under the Add/Remove Programs list.
If you have Windows Installer installed then you are experiencing a known issue with the InstallShield software. Please click on the link below and follow the steps provided to update your InstallShield Installation Engines.
Update to the Latest InstallShield Installation Engines
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